Refund policy

Return & Refund Policy for Elegance Hub (Including Cash on Delivery Orders)

At Elegance Hub, we aim to provide a smooth and satisfying shopping experience. This policy outlines how returns, refunds, and Cash on Delivery (COD) orders are handled.

1. Returns

We accept returns under the following conditions:

Requests must be made within 7–14 days of delivery
Items must be unused, unworn, unwashed, and in original condition
All tags and packaging must be intact

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

Sale or discounted items
Gift cards
Undergarments or intimate wear
Customized or made-to-order products

3. Return Process

To initiate a return:

Email us at abbasahmad1543621@gmail.com with your order number and reason
Wait for approval and return instructions
Ship the item to the provided return address

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

4. Refunds (Prepaid Orders)

For orders paid online:

Once your return is received and inspected, we will notify you
Approved refunds are processed within 5–10 business days
The amount will be refunded to your original payment method
Shipping charges are non-refundable

5. Refunds (Cash on Delivery - COD Orders)

For COD orders:

Refunds are not issued in cash
Approved refunds will be processed via:
- Bank transfer, or
- Mobile wallet (e.g., Easypaisa/JazzCash)

Customers must provide accurate payment details to receive the refund.

6. Exchanges

We only offer exchanges if the item is:

Damaged
Defective
Incorrect item delivered

Please contact us with photos for verification.

7. Order Refusal & COD Policy

For Cash on Delivery orders:

Customers are expected to accept orders once placed
Repeated order refusals may result in restriction or blocking of future COD orders
Elegance Hub reserves the right to cancel suspicious or unverified COD orders